Procurement Service Manager

About the role

Airbus Helicopters is seeking a Procurement Service Manager to act as the central liaison between customers and global suppliers. You will ensure that Aircraft on Ground (AOG) and other critical requirements are met with precision, driving proactive solutions across the supply chain.

Key responsibilities

• Build and maintain strong customer relationships, establishing clear two‑way communication channels.
• Develop collaborative action plans, track issue resolution, and present status updates to internal and external stakeholders.
• Organise and lead regular customer performance reviews, including monthly or quarterly program assessments, risk analysis, and mitigation planning.
• Coordinate operational needs of customers with internal functional departments to ensure timely delivery.
• Manage external and internal customer issues, complaints, and performance metrics.
• Support and oversee procurement processes, ensuring alignment with AOG priorities and supplier commitments.

Required profile

• Proven high‑level communication skills with the ability to influence both internal teams and external partners.
• Experience in strategic planning and rapid execution within a fast‑paced, aerospace or manufacturing environment.
• Strong analytical mindset to assess risks, lead recovery actions, and drive continuous improvement.
• Ability to manage multiple priorities and deliver results under pressure.

Required skills

What we offer

• Competitive base salary with incentive compensation and profit‑sharing opportunities.
• Retirement savings plan and eligibility for an Employee Stock Ownership Plan (ESOP).
• Generous paid time off, parental leave, and flexible work‑life balance programs.
• Comprehensive health, dental, vision, life and disability insurance, plus an Employee Assistance Program.