Processing Analyst I - Student Accounts

About the role

Covista, a healthcare education provider, is hiring a Processing Analyst I in its Student Support department in Columbia, MD. The team acts as a liaison between internal stakeholders and outside agencies to manage non-TIV funding on student accounts, promoting student success through accurate and responsive processing of non-TIV aid and supporting internal customers and external agencies.

Key responsibilities

• Communicate professionally with internal customers and external agencies by email, phone, Salesforce and web conferencing.
• Resolve student debt and balance concerns with internal and external stakeholders.
• Process Direct Bill, VA and/or account receivable accurately using the appropriate systems.
• Post and review payment records, including EFT, check and credit transactions.
• Identify improvements to current methods and take part in change initiatives.
• Complete required trainings to maintain vendor, federal agency, banking and loan system access.
• Collaborate with Covista functions, applying knowledge of military, finance and higher education policies.
• Take part in team meetings, special projects and other duties as assigned.
• Perform regular, proactive reconciliation and follow-up, maintain service level agreements and keep the annual quality assurance accuracy rating at 95% or above.

Required profile

• Bachelor's degree preferred.
• Minimum 1 year of customer service or related experience preferred.
• Ability to work in a flexible remote environment and independently as well as in a team.
• Knowledge of higher education, military regulation and/or accounts receivable preferred.

Required skills

• Microsoft Office and various web-based applications and database software.
• Excellent math and analytical skills.
• Interpersonal, communication, time management and critical thinking abilities.

What we offer

• Health, dental, vision, life and disability insurance.
• 401k retirement program with a 6% employer match.
• 15 paid vacation days each calendar year and 12 paid holidays plus 2 floating holidays.
• Expected salary range of $17.15 to $28.18, adjusted by experience, location and other factors.