Account Management Representative I

About the role

Covista, a healthcare education provider, is hiring an Account Management Representative I in Columbia, MD. The role assists student success through proactive and accurate account assessment and student finance advising, managing a portfolio of about 850-950 students (undergraduate, graduate or a mix) so they receive the guidance needed to make informed financial decisions. It reports to the Account Management Manager and works in a contact center environment, with a hybrid schedule of four in-office days per week.

Key responsibilities

• Analyze each student's situation with discretion and independent judgment to develop and implement an individualized financial plan, and evaluate it continuously throughout the student lifecycle
• Collaborate with other departments to deliver an optimal student experience and resolve student financing issues with academic partners
• Communicate accurate, detailed knowledge of university policies, Title IV, military/veterans affairs, international and state regulations to prospective and current students
• Provide accurate student finance advice and manage escalated concerns, taking ownership of student finance issues
• Identify improvements to existing processes, participate in the rollout of new ones, attend meetings and contribute to organizational committees
• Act as a subject matter expert on Title IV programs and comply with federal and state laws

Required profile

• Bachelor's degree preferred, or comparable previous work experience required
• Experience in higher education preferred
• Knowledge of federal Title IV and state financial aid regulations is a plus
• Ability to work independently and as part of a team, outstanding customer service skills
• Excellent communication, mathematical, problem-solving and organizational skills, able to prioritize tasks and take ownership of complex issues

Required skills

• PC skills in Microsoft Office, databases and internet applications
• Knowledge of Title IV and financial aid regulations

What we offer

• Expected salary range of $17.15 to $27.36, adjusted by experience, location and other factors
• Health, dental, vision, life and disability insurance
• 401k retirement program with 6% employer match
• 15 paid vacation days and 12 paid holidays plus 2 floating holidays