Pro Sales Representative (Bilingual) - Atlanta

About the role

The Pro Sales Representative builds strong relationships with Pro customers and runs a sales strategy to grow sales profitably for assigned accounts, increasing market share. The role manages the full sales cycle of a portfolio of existing and new accounts, identifies opportunities, manages the sales pipeline and meets sales goals and gross margin targets. It involves proactive outbound prospecting of new and existing B2B customers, project negotiation, solution development, closing sales and issue resolution. The position reports to the Pro Sales Representative Manager and has no direct reports; it is based in Atlanta.

Key responsibilities

• Customer review and development (about 10%): review sales calls with sales leadership, give account insights and sales plan opportunities, and take part in product knowledge and process improvement training.
• Inbound customer engagement and sales growth (about 30%): resolve order and delivery issues with the support team, investigate customer problems and build sustainable solutions with in-store Pro Sales and Pro Support teams, transact and tender when needed, and follow up on completed orders for feedback.
• Outbound customer engagement and sales growth (about 60%): research accounts and identify key players, source new opportunities through inbound lead follow-up and outbound warm/hot and cold calling, close sales and drive incremental growth within the assigned portfolio, and introduce customers to current capabilities and competitive strengths.

Required profile

• Aged 18 or older and legally permitted to work in the United States.
• High school diploma or GED; a bachelor's degree is preferred.
• At least 2 years of work experience; 3 years preferred.
• Retail, proven inside sales or telephone sales experience is preferred.
• Preferred: experience with Salesforce.com or a similar CRM, and project management skills.

Required skills

• Preferred: working knowledge of Microsoft Office Suite and presentation software such as PowerPoint.
• Preferred: excellent written and verbal communication, negotiation and complaint-handling skills, and ability to work with cross-functional teams.