Plumbing Inside Sales Representative

About the role

The Specialty Trades Pro Sales Representative builds strong relationships with professional (Pro) customers and grows sales for assigned accounts, supporting the organization's goals and increasing market share. The role manages the full sales cycle of a specialty trade portfolio, from prospecting and pipeline management to closing sales and resolving issues. It is based in Atlanta and typically reports to the Pro Sales Representative Manager.

Key responsibilities

• Review sales calls with sales leadership, give account insights and sales plan opportunities, and take part in product knowledge and process improvement training.
• Resolve order and delivery issues and customer challenges with the Pro Support team, and follow up on completed orders.
• Prospect new and existing B2B customers through cold calling and outreach, close sales and achieve sales plan and gross margin targets.
• Sell across adjacent trade categories and build long-term customer relationships.

Required profile

• Aged 18 or older and legally permitted to work in the United States.
• At least 3 years of experience, preferably 4, in a specialty trade such as plumbing, electrical, paint or HVAC, with product knowledge, installation, retail or inside sales experience.
• Construction experience or sales within the construction industry preferred.
• Proven inside sales or telephone sales experience and ability to negotiate and resolve complaints.
• High school diploma or GED minimum; a bachelor's degree in a related field preferred.

Required skills

• Working knowledge of Microsoft Office Suite preferred.
• Experience with Salesforce.com or a similar CRM preferred.
• Project management skills, collaboration with cross-functional teams and excellent written and verbal communication.