Bilingual Inside Sales Representative (Home Services)

About the role

A results-driven bilingual Inside Sales Representative (Home Services) is sought to recover open estimate opportunities and drive revenue. You will manage a pipeline of pending replacement and repair estimates, contact past customers to uncover objections and present value, handle concerns, discuss approved financing options and close sales while keeping accurate CRM records. The role is remote, full time, Monday to Friday 8 AM to 5 PM PST with occasional weekend rotations (40 hours per week).

Key responsibilities

• Review open estimates, including previous conversations, notes, pricing and proposed work, before contacting customers.
• Follow up on outstanding estimates by phone, email and text, following an approved cadence.
• Identify the real objection (price, timing, financing, competing proposals, unanswered questions, confidence).
• Explain the value of the proposed work, options, warranties and promotions without unsupported technical claims.
• Handle objections, guide the conversation toward a decision and ask for the sale when appropriate.
• Present approved financing options and stay within pricing authority, getting approval for any exception.
• Coordinate sold work with scheduling, dispatch, sales or installation teams and document every interaction, objection, commitment and outcome in the CRM.
• Keep each active opportunity with a clear next step and close out declined or non-viable ones.
• Escalate technical questions, customer concerns or pricing exceptions and protect the customer experience.

Required profile

• Exceptional spoken and written English, shown in a live conversation.
• Based in or near the client's timezone.
• Proven phone sales experience in inside sales, outbound sales, estimate follow-up, retention or similar.
• Ability to explain previous sales goals, conversion performance and sales volume.
• Strong listening skills, comfort asking for the sale, organization and independent remote work habits.
• Relevant home-services experience (HVAC, plumbing, construction, home improvement) strongly preferred.

Required skills

• CRM systems
• Phone platforms, email and multiple applications during customer conversations
• Reliable internet, quiet workspace and quality headset

What we offer

• Salary range of 1,200 to 1,275 USD.
• Permanent work-from-home position with immediate hiring.
• Health insurance coverage.
• Performance-based monthly bonus of 500 to 2,000 USD on qualifying rehash sales.