Pro Sales Representative - Atlanta (Bilingual)

About the role

The Pro Sales Representative builds strong relationships with Pro customers and runs a sales strategy to grow sales profitably for assigned accounts, increasing market share. The role manages the full sales cycle of a portfolio of existing and new accounts, identifies opportunities, manages the sales pipeline and meets sales goals and gross margin targets. It involves proactive outbound prospecting of new and existing B2B customers, project negotiation, solution development, closing sales and issue resolution. The position reports to the Pro Sales Representative Manager and has no direct reports; it is based in Atlanta.

Key responsibilities

• Customer review and development (about 10%): review sales calls with sales leadership, give account insights and sales plan opportunities, and take part in product knowledge and process improvement training.
• Inbound customer engagement and sales growth (about 30%): resolve order and delivery issues with the support team, investigate customer problems and build sustainable solutions with in-store Pro Sales and Pro Support teams, and follow up on completed orders.
• Outbound customer engagement and sales growth (about 60%): research accounts, identify key players and source new opportunities through inbound lead follow-up and outbound warm, hot and cold calling; introduce current capabilities to customers and build long-term partnerships.

Required profile

• Aged 18 or older and legally permitted to work in the United States.
• High school diploma or GED; a bachelor's degree is preferred.
• At least 2 years of work experience; 3 years preferred.
• Retail, proven inside sales or telephone sales experience is preferred.
• Bilingual Spanish/English.

Required skills

• Preferred: working knowledge of Microsoft Office and presentation software such as PowerPoint.
• Preferred: experience with Salesforce.com or a similar CRM.
• Preferred: project management skills, negotiation and complaint-handling skills, and excellent written and verbal communication.