Practice Manager - Ambulatory Care

About the role

The Practice Manager is an administrative supervisory role responsible for the daily and overall operations of the Stony Brook Ambulatory Sites. The role oversees and coordinates administrative functions, plans and supports the development of the sites and works closely with the Nurse Manager and clinical staff. It also monitors provider templates and patient visit scheduling to maximize capacity with current resources.

Key responsibilities

• Work with the Ambulatory Nurse Manager and Medical Director to coordinate and improve patient care services and patient flow.
• Provide direction and supervision to Front Desk Receptionists, Clerks and other administrative support staff.
• Recommend staffing needs and monitor work productivity with the Nurse Manager.
• Maintain a thorough working knowledge of Cerner to train Front Desk staff and evaluate operations.
• Serve as liaison between administration, clinical teams and patients, and promote positive customer service.
• Implement EHR quality programs and participate in quality improvement processes.
• Prepare purchase requisitions, approve purchase orders and order materials and services under negotiated contracts.
• Manage vaccine protocols and assist the Administrator with special projects and reports.
• Ensure staff comply with corporate compliance, HIPAA and regulatory standards such as annual physicals and mandatory training.
• Support revenue cycle functions such as scheduling, insurance verification, co-pay collection, charge capture and referral management.
• Help implement the multi-disciplinary patient-centered medical home approach.

Required profile

• Bachelor's degree in Business Administration, Healthcare Administration, Finance or a related field.
• 5 years of progressive management experience in an ambulatory care setting or a related field.
• Human resources experience.
• Excellent verbal and written communication skills.
• Knowledge of public health policies and procedures and collaborative management techniques.

Required skills

• Preferred: working knowledge of the IDX practice management system and Cerner electronic health record system.

The schedule is Monday to Friday, 8:30 AM to 5 PM, full time. The position is largely sedentary. StaffCo acts as the employer under a professional employer organization agreement with SUNY Stony Brook Hospital.