Pilates Manager, Upper East Side

About the role

The Pilates Manager at Equinox's Upper East Side club is the department's business leader. The role creates and supports team culture to drive operational excellence and deliver a superior member experience. The manager is goal-oriented, results-driven, eager to interact with members and excited to develop and manage a team of high-performing Pilates instructors.

Key responsibilities

• Operational management: strive to meet monthly and annual department financial goals, ensure quality of complimentary and paid Pilates services keeps engagement high, attend weekly club management meetings and monthly meetings with Pilates Instructors, collaborate with Membership Advisors on Pilates business, organize and take part in club special events, and implement all operational SOPs including client outreach and staff accountabilities.
• Team culture: collaborate across departments, facilitate team meetings, manage instructor behaviour and performance, build and manage the Pilates business while supporting the team, and act as active hiring partner, scheduling interviews, making hiring decisions and communicating staffing needs.
• Onboarding: lead the operational and sales parts of new-hire onboarding.
• Learning and development: train and develop new and existing Pilates Instructors, share and promote continuing education workshops, and offer participation in the Equinox Pilates Education Program.

Required profile

• Certified on all Pilates apparatus and completed a Comprehensive Pilates Teacher training program with a minimum of 400 hours.
• Professionalism toward employees and members, and ability to create team accountability through structured timelines and documentation.
• Ability to handle a high volume of inbound communication and strong organizational and time management skills.
• Outgoing, collaborative social skills and a desire to interact with members, clients and staff.
• Must have a legal right to work in the United States.

Preferred qualifications

• Demonstrated successful leadership in an educational, fitness or management setting.
• Previous high-caliber customer service experience.
• Previous sales experience focused on attracting new clients and retention.

What we offer

• Pay of $66,300 plus the ability to conduct sessions and earn bonuses and commissions.
• Competitive salary, benefits and industry-leading commission opportunities for club employees.
• Complimentary club membership.
• Perks and incentives with products and services including Personal Training, Pilates, Spa and Shop.