Patient Guest Services Assistant I
ccf · Mercy Hospital
Job description
About the role
The Patient Guest Services Assistant I acts as a brand ambassador, providing a warm and informed experience for patients, families, and visitors at Mercy Hospital’s Main Campus.
Key responsibilities
- Greet and assist patients, guests, and colleagues, provide directions, obtain wheelchairs, and perform minimal transport.
- Access patient information to confirm appointment times, locations, and room numbers.
- Offer concierge services such as internet information, local amenities, and community resources.
- Report safety, maintenance, and cleaning needs; respond to Code Blue and Code Red emergencies.
- Coordinate patient needs with other departments and collaborate on improvement programs.
Required profile
- High School Diploma or GED.
- Two years of customer service experience, with at least one year in face‑to‑face roles.
- Ability to work variable day/evening/night/weekend shifts.
Required skills
- Basic computer proficiency, including Epic and Outlook.
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Published 3 days ago
Expires 1 month from now
6 views · 0 interested
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ccf
Mercy Hospital