Patient Account Representative

About the role

The Patient Account Representative acts as a liaison between patients, providers, third‑party agencies and CPMC departments, handling billing questions, payment issues and insurance inquiries. This full‑time, onsite position supports the Business Office in ensuring accurate billing and timely collections.

Key responsibilities

• Facilitate and expedite third‑party payor collections via phone, email, written documentation and personal visits.
• Enter and edit insurance data, re‑bill claims, process adjustments and refunds in the Patient Account Billing system.
• Maintain detailed documentation of all account activity and manage aging reports.
• Identify trends and problems with customer accounts and propose solutions.

Required profile

• High school diploma or equivalent.
• At least 1 year of experience in medical billing or a related field.
• Strong communication skills and ability to work both independently and as part of a team.

Required skills

• Proficiency with Meditech billing software (preferred).
• Computer skills including word processing and spreadsheet applications.
• Basic accounting knowledge and ten‑key entry.
• Familiarity with medical terminology and basic office equipment.

What we offer

• Full‑time benefits package: medical, dental, vision, long‑term disability, life & AD&D insurance.
• 403(b) retirement plan with employer match.