Patient Access Representative I

About the role

The Patient Access Representative I provides a welcoming and efficient experience for patients, families, and visitors at Mercy Hospital. Working 12‑hour evening/night shifts, you will handle registration, insurance verification, and payment collection while supporting multiple areas of patient access.

Key responsibilities

• Perform patient registration, gathering demographic, insurance, medical, and financial information.
• Cross‑train and assist in front desk, admitting office, emergency department, and cash register functions.
• Act as a Super User, training new caregivers and serving as a resource for the team.
• Process cash collections and manage registration tasks within the Epic system.

Required profile

• High School Diploma/GED with two years of customer‑facing experience, or Associate’s/Bachelor’s degree with relevant experience.
• Knowledge of medical terminology sufficient to understand physician orders.
• Strong communication, organizational, and interpersonal abilities.

Required skills

• Experience using Epic electronic health record system.
• Proficiency with basic PC software applications and multiple data systems.