Patient Access Representative I – Emergency Department

About the role

The Patient Access Representative I works in the Emergency Department of Mercy Hospital, a member of the Cleveland Clinic Health System. This full‑time position provides front‑line support to patients, families and visitors from registration through discharge.

Key responsibilities

• Perform patient registration, collect demographics, insurance, medical and financial information.
• Cross‑train and staff all patient‑access areas, including front desk, admitting office, ED and cash register.
• Act as a Super User, training new caregivers and providing system support.
• Process cash collections and manage registration functions in Epic.

Required profile

• High School Diploma/GED with two years of customer‑facing experience, or Associate’s degree with one year, or Bachelor’s degree.
• Knowledge of medical terminology sufficient to understand physician orders.
• Basic PC software proficiency and ability to use multiple data systems.
• Excellent communication, organizational and interpersonal skills.

Required skills

• Epic electronic health record system experience (preferred).
• Healthcare registration experience (preferred).