Passenger Services Supervisor

About the role

The Passenger Services Supervisor oversees all aspects of passenger operations at McMurdo Station, including manifesting passengers, sharing flight movement information, checking passengers in and coordinating their transport. The role also trains Passenger Services Representatives, manages end-of-season redeployment of about 1,300 personnel and acts as the point of contact for Pipeline software questions.

Key responsibilities

• Manage passenger manifests between McMurdo, South Pole Station and field camps, and coordinate passenger numbers and prioritization with the ATO Manager
• Coordinate with South Pole Station management, the NSF, military, other agencies and international program coordinators on passenger priorities and Distinguished Visitor transport
• Ensure the successful redeployment of ASC, military, NSF, grantee and contracted agency personnel, including scheduling redeployment meetings
• Distribute Advanced Passenger Advisory and departure/return messages via the USAP listserv and share flight information with the Christchurch Travel office
• Work daily with the Shuttles Supervisor on passenger movement to and from the airfields
• Represent the ATO on Pipeline software issues and handle confidential matters in line with ASC policy
• Communicate with subordinates, review and update departmental procedures, maintain a safe workplace and follow radio procedures

Required profile

• High school diploma or GED
• At least four years of administrative experience, preferably in Antarctic Terminal Operations or a comparable position, with at least one year in a supervisory role
• BS/BA degree preferred
• Willingness and ability to deploy to Antarctica for extended periods, with medical, dental, drug screening, background checks and a US driver's license
• US citizenship required to obtain and maintain facility credentials
• Able to lift and move items, climb in and out of equipment, crawl and work outdoors in extreme cold

Required skills

• Advanced computer skills and knowledge of Microsoft Office (Word, Excel, Outlook)
• Ability to work effectively in a team
• Preferred: proficiency with travel or transportation databases used to track passenger movements