Outbound Call Center Representative (Remote, U.S. Eastern Time)

About the role

Langford Staffing is hiring Outbound Call Center Representatives for a client running high-volume consumer calling campaigns. You will contact company-provided leads through an automatic dialer, explain the purpose of the call, ask qualification questions, handle objections and connect qualified consumers with a sales representative. You will not complete the final sale; your main goal is to turn outbound calls into qualified, accepted live transfers. The position is full-time, remote, with U.S. Eastern Time hours and an annual target earning of C$40,000 to C$50,000.

Key responsibilities

• Make continuous outbound calls through an automatic dialer and deliver clear, professional call openings.
• Ask required qualification questions and explain why speaking with the sales representative may be helpful.
• Respond to consumers who are busy, skeptical, uninterested or upset, keeping conversations moving without being aggressive.
• Ask qualified consumers to complete an immediate live transfer, introduce them to the receiving representative and enter accurate call notes and dispositions.
• Follow campaign scripts, qualification rules and opt-out procedures, and meet hourly and daily call and transfer targets.
• Campaigns may involve health benefits, insurance, telecommunications or other consumer services.

Required profile

• Three or more years of experience in an outbound call centre, telesales, appointment setting, lead generation, consumer qualification or live transfers.
• Experience using an automatic or predictive dialer and working toward call, transfer, appointment, conversion or sales targets.
• Clear and professional spoken English, strong listening skills and the ability to stay composed during rejection and difficult calls.
• Full-time availability during U.S. Eastern Time calling hours.
• Home office setup: computer with at least 16 GB RAM, dual monitors (including an external one of at least 22 inches), wired USB noise-cancelling headset, webcam, quiet calling environment, wired internet with at least 100 Mbps download and 10 Mbps upload, backup internet and power arrangements.
• Ability to use a dialer, CRM and campaign system simultaneously, and to receive coaching and apply feedback.

Required skills

• Strong objection-handling and telephone communication skills.
• Accurate CRM, call-note and disposition habits.
• Preferred: experience with Convoso, Five9, NICE CXone, Genesys Cloud CX, CallTools or Readymode.

To apply, send your résumé by email. If it matches the role, you will receive a link to a short pre-recorded video interview within 24-48 hours, which includes realistic calling scenarios.