Bilingual Dental Appointment Specialist (Spanish)

About the role

An established U.S.-based dental practice in New York is hiring, through its client, a Spanish-bilingual Dental Appointment Setter and Patient Reactivation Specialist. The role is full-time, remote and works Monday to Friday, 8:00 AM to 5:00 PM EST, at $6-$8 per hour depending on experience. Candidates should be fluent in English and Spanish, understand the dental industry and be able to turn patient inquiries into confirmed appointments.

Key responsibilities

• Answer patient calls in English and Spanish and convert inquiries into confirmed appointments, explaining common procedures and guiding callers to schedule.
• Schedule, reschedule and confirm appointments, and proactively contact inactive patients to bring them back for care.
• Follow up on unscheduled treatment plans and keep organized follow-up records.
• Handle routine patient questions and concerns, escalate clinical or complex issues, and assist with dental insurance verification when experienced.
• Verify insurance eligibility, benefits, deductibles and copays, document results in the practice management system and escalate coverage discrepancies.

Required profile

• Previous experience in a U.S. dental practice, preferably in reception, scheduling, treatment coordination or appointment setting.
• Professional fluency in English and Spanish, with proven experience converting inquiries into booked appointments.
• Experience with patient reactivation, follow-up calls or scheduling unscheduled treatment plans.
• Strong knowledge of common dental procedures and scheduling workflows; independent, proactive and able to work with minimal supervision.
• Ability to submit an NBI clearance and/or local police clearance before onboarding.
• Willingness to work U.S. business hours and to attend video meetings with the camera on.

Required skills

• Dental practice management systems; familiarity with Open Dental, Flex and RingCentral is preferred.
• Dental insurance verification experience is an advantage but not mandatory.
• A dental or healthcare degree is not required; no medical or dental license is needed.

What we offer

• Dedicated HR and contractor support, and optional premium VPN access.
• HIPAA and cybersecurity training and certification, plus performance-based training.
• Client-approved U.S. holidays and possible paid or unpaid time off.
• Templates, workflow guides and productivity tools; optional performance-based incentives.