Operations Intern – Front Desk (Unpaid)

About the role

The International Rescue Committee is seeking an Operations Intern to support the front‑desk of its New York regional office. This unpaid, hands‑on position will give you direct exposure to the organization’s refugee‑resettlement programs while developing essential administrative and customer‑service skills.

Key responsibilities

• Greet visitors, assess documentation for program eligibility, and direct them to appropriate staff.
• Schedule client appointments across various IRC programs based on eligibility.
• Answer and route calls on the main IRC New York telephone line.
• Provide clerical and administrative assistance to office staff.
• Maintain confidentiality and adhere to IRC policies on client privacy.
• Demonstrate cultural sensitivity when interacting with diverse refugee clients.
• Perform other related duties as assigned.

Required profile

• Previous administrative or office experience preferred.
• Strong attention to detail and ability to meet deadlines.
• Excellent written and spoken English; additional fluency in Arabic, Dari or other languages is a plus.
• Ability to work collaboratively in a cross‑cultural team environment.

Required skills

• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).

What we offer

• Insight into IRC’s humanitarian services and refugee‑resettlement processes.
• Development of communication and customer‑service skills in a multicultural setting.
• Opportunity to learn about immigration and refugee issues.