Operations Analyst - Workflow & People Operations

About the role

Fiscal 12 is a strategic accounting and finance partner to growing manufacturing businesses in the United States, delivering accounting, financial reporting, financial planning and advisory services. It is looking for a proactive, highly organized and analytical Operations Analyst to support client engagements and internal operations. The role sits at the intersection of workflow management, team coordination, people operations and process improvement, and is described as remote-first.

Key responsibilities

• Monitor workflows, deadlines and deliverables across multiple client portfolios, and coordinate daily workflow and communication triage so requests are assigned and acknowledged.
• Track outstanding commitments, identify overdue tasks and bottlenecks, and work with Client Leads to coordinate corrective actions.
• Prepare weekly operational reports on workflow exceptions, delivery risks, capacity concerns and outstanding actions, and maintain action trackers.
• Support employee onboarding and offboarding, maintain employee records and checklists, and coordinate performance reviews, probation evaluations and development plans.
• Support internal learning and development activities and monitor completion of training.
• Document standard operating procedures and workflows, recommend improvements, and support the implementation of process changes.
• Act as a coordination point between Client Leads, team members and leadership, escalating risks with context and proposed next steps.

Required profile

• Bachelor's degree in Business Administration, Operations Management, Accounting, Finance or a related discipline.
• 2-4 years of experience in operations coordination, project coordination, workflow management or business operations.
• Strong organizational, analytical and problem-solving skills, with the ability to manage multiple priorities and follow through.
• Comfortable working independently, exercising sound judgment and escalating issues appropriately.
• Preferred: experience in a professional services, accounting, finance or consulting organization; familiarity with onboarding, performance management or L&D coordination; experience preparing operational reports, dashboards or trackers.

Required skills

• Experience using workflow, project management or task management systems.
• Strong Microsoft Excel and Microsoft 365 skills.
• Excellent written and verbal communication.
• Preferred: familiarity with tools such as Karbon, Asana or Monday.com.

What we offer

• Exposure to the operations of a growing strategic accounting and finance advisory firm.
• Structured learning, mentorship and professional development.
• A collaborative, remote-first work environment.
• Career growth into operations management and broader business leadership roles.