Associate Clinical Administrative Coordinator (Remote)

About the role

UnitedHealth Group's Optum Insight is hiring an Associate Clinical Administrative Coordinator for a national remote position. The role supports the flow of health data between care providers and payers, and involves gathering and entering clinical and demographic data, maintaining client records and handling First Level Review documentation. The position is full-time and requires flexibility to work a rotating schedule between 6:00 AM and 8:00 PM EST, including every third weekend and a rotating holiday schedule; occasional overtime may be needed.

Key responsibilities

• Access client clinical systems to gather, enter and update demographic and clinical data in the EHR and screening tool database, keeping records accurate and complete.
• Reconcile the nurse worklist with EHR outcomes and process census reports according to the FLR process.
• Build a First Level Review template from client documents and monitor, track and retrieve client faxes.
• Correct inaccurate or incomplete information and establish and maintain permanent electronic files.
• Maintain client reports in compliance with HIPAA/HITECH and communicate needed actions to management.
• Monitor the First Level Review inbox, sort and respond to emails, and handle payor communication and client calls.
• Prepare and modify documents using Microsoft Office and perform other assigned special projects.

Required profile

• High school diploma or GED; 18 years of age or older.
• 1+ year of data entry and/or general office experience (telephone communications, office systems, record keeping).
• Ability to work any shift between 8:00 AM and 8:00 PM EST, including weekends and holidays.
• Preferred: 1+ years of experience in a medical office, hospital or health insurance company, and knowledge of EHR navigation.

Required skills

• Microsoft Office (Outlook, Excel, Word).
• Confidentiality and HIPAA compliance.
• Self-motivated, independent worker with good organization, attention to detail and excellent computer and typing skills.
• For remote work: a dedicated, private workspace and a location with UnitedHealth Group-approved high-speed internet.

What we offer

• 2 weeks of on-the-job training, Monday to Friday, 6:00 AM to 4:30 PM EST.
• Hourly pay of $16 to $29 depending on factors such as education and experience.
• Benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (subject to eligibility).