OluKai Retail Lead - Hilton Hawaiian Village

About the role

The OluKai Retail Lead, or Huaka'i, welcomes customers into the store and delivers a remarkable brand experience as the first point of contact for guests. The position is full time, 32 hours or more per week, and suits outgoing, culturally minded people who are genuine, service-oriented and passionate about premium products.

Key responsibilities

• Open and close the store to standard, manage store keys and security measures, and act as Manager on Duty when needed
• Coach retail associates and enforce company policies, procedures and directives
• Hit goals and plans set by the company and management
• Engage new customers, tell the brand's story and share product design inspiration
• Solve customer problems independently while maintaining a spirit of Aloha, even under pressure
• Maintain visual standards and store cleanliness, and help with back-of-house duties such as receiving, processing product and restocking
• Use POS best practices for a seamless customer experience and act as a brand ambassador, taking part in local events and giveback programs

Required profile

• At least 1 year of retail or customer service experience, preferably in a leadership or key-holder role
• Available for at least three shifts a week (4-8 hours each)
• Strong verbal and written communication skills, independent work ethic, good time management and organization
• Positive attitude, high integrity and ability to lift or move objects up to 30 lbs

Required skills

• POS best practices
• Knowledge of OluKai product lines and current fashion trends

What we offer

• Employee discount on all Archipelago brands (OluKai, Roark, Melin)
• Medical, dental and vision health benefits, company-paid life insurance and annual paid time off
• Free yearly product from all Archipelago brands, flexible schedule and snack/beverage reimbursement up to $50
• Bonus program eligibility and team-building events