National Account Manager

About the role

The National Account Manager (NAM) will serve as the primary strategic partner for assigned retail client accounts, driving growth and ensuring seamless program execution. Based in Smyrna, GA, the NAM collaborates with internal teams and field operations to align initiatives with business objectives for a major home‑improvement retailer.

Key responsibilities

• Act as the day‑to‑day point of contact for client accounts, overseeing execution and performance.
• Build and sustain strong client relationships through proactive communication and problem‑solving.
• Partner with senior management, field operations, analytics, and reporting teams to optimize program outcomes.
• Identify and pursue growth opportunities in collaboration with sales leadership.
• Analyze sales, inventory, and execution data to recommend performance improvements.
• Lead recurring client calls, provide updates, and align on priorities.
• Conduct store visits independently or with clients to support planning and execution.
• Support special projects, training initiatives, and program launches as needed.
• Provide weekend support during peak periods or retail blitzes.

Required profile

• Bachelor’s degree (or 10 + years directly relevant experience).
• 3–7 years of experience in retail, merchandising, CPG, or related fields.
• Experience managing or supporting HQ‑level retail or category accounts preferred.
• Strong understanding of retail KPIs and metrics influencing merchant decisions.

Required skills

• Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.
• Experience using proprietary sales‑tracking, reporting, and performance‑management systems.
• Comfort with remote business tools such as smartphones, tablets, and laptops.

What we offer

• Medical, dental, and vision insurance.
• Eligibility for a 401(k) plan with company matching.
• Paid time off and company holidays.
• Career growth opportunities tied to performance.