MIS System Analyst

About the role

AMAX, a provider of GPU-accelerated IT infrastructure, is hiring a full-time MIS System Analyst in Fremont. The analyst analyzes existing systems, business processes and operational workflows to find improvements, optimization and automation opportunities, and works with onsite and overseas development teams to design and implement scalable solutions.

Key responsibilities

• Analyze systems, processes and workflows, and gather, analyze and document business and system requirements, including future-state process flows
• Collaborate with onsite and overseas development teams to design and implement solutions that meet business needs
• Develop and maintain system documentation, user guides, process documentation and training materials
• Provide ongoing system support, troubleshoot user issues and coordinate resolutions with technical teams
• Train and support end users on new or updated systems and processes
• Manage projects for system implementations, upgrades, enhancements and process improvement initiatives
• Support internal business systems, reporting, dashboards and automation initiatives
• Evaluate and improve workflows in sales, purchasing, production, project management and operations, and drive standardization and scalability
• Act as liaison between business stakeholders and IT teams on digital transformation and automation initiatives

Required profile

• Bachelor's degree in Business Information Systems, Information Technology, Computer Science or a related field
• Experience gathering and analyzing user feedback, business requirements and operational data
• Experience documenting user stories, workflows and process flow diagrams
• Experience in manufacturing or operations environments is preferred
• Strong collaboration, communication, presentation and problem-solving skills; ability to work independently and as a team player

Required skills

• Enterprise business systems such as ERP, MES, CRM and PLM platforms
• Business analysis, requirements gathering and process documentation
• Familiarity with SDLC methodologies and system implementation practices
• Software testing knowledge (functional, performance, security, usability)
• Any software programming experience is a plus

What we offer

• Annual salary range of $75,000-$95,000, depending on qualifications, experience and education
• Medical, dental and vision insurance
• Flexible spending account and health savings account
• 401k match, commuter benefits, life and accidental insurance, and short- and long-term disability insurance