Member Success Manager

About the role

Range is building an AI‑powered wealth‑management platform and needs a Member Success Manager to lead outreach and engagement with its members. You will be the voice of members, translating their needs and feedback into actionable insights for product, operations, and customer‑facing teams.

Key responsibilities

• Conduct proactive outreach via email, phone, in‑app messages, and other channels to deepen member engagement.
• Collect qualitative and quantitative feedback through surveys, interviews, and feedback sessions.
• Analyze feedback and usage data to identify patterns, pain points, and improvement opportunities.
• Collaborate with Product, Engineering, and Support to turn insights into actionable improvements.
• Design and run member engagement and retention campaigns such as onboarding follow‑ups, check‑ins, and loyalty programs.
• Define, track, and report key member‑experience metrics to leadership.
• Advocate for members in product roadmap planning and feature prioritization.

Required profile

• 5+ years of experience in customer experience, success, or member engagement, preferably in fintech, SaaS, or membership‑based businesses.
• BS or BA from a leading university.
• Strong communication skills with an empathetic, member‑centric approach.
• Analytical mindset comfortable with qualitative and quantitative data.
• Proven ability to collaborate across product, engineering, and support teams.
• Experience designing feedback collection mechanisms and retention initiatives.

What we offer

• Base salary $70,000 – $170,000 plus equity stock options.
• 100% employer‑covered medical insurance for employees, 75% for dependents, plus dental and vision.
• 401(k) retirement savings plan.
• Paid time off, parental leave, and most federal holidays.
• Meals, fitness stipend, and monthly movement allowance.
• Early equity exercise eligibility and regular compensation reviews.
• Boomerang program allowing a 6‑month sabbatical to start a company after two years.