Market Delivery Operations (MDO) Manager

About the role

The Market Delivery Operations (MDO) Manager leads the cross-dock distribution center operation and its team of 20 to 40 associates, meeting customer service and financial goals. The manager oversees daily receiving of inbound customer orders, staging of orders and processing of outbound deliveries so customers get accurate, complete orders within the promised time frame. The role works closely with the market transportation team to optimize transportation resources, reduce costs and improve delivery network efficiency.

Key responsibilities

• Manage the MDO workflow and related transportation or warehouse systems, using work-in-progress metrics to stay on plan or spot issues early.
• Keep the workplace clean, safe and positive, with a standard of high performance.
• Monitor the building-level scorecard, financials and safety metrics and recommend improvements.
• Handle delivery exceptions, sometimes by talking to customers or Home Depot departments.
• Manage inbound and outbound loads, directly with Home Depot drivers or through a 3PL on-site delivery agent.

Required profile

• Age 18 or older and legally permitted to work in the United States.
• High school diploma or GED; preferred bachelor's degree in Operations Management, Business or Supply Chain.
• 5 years of work experience preferred; no leadership experience required.
• Flexible schedule, on-call availability, and ability to work weekends and holidays.
• Physical demands include intermittent periods of walking, standing, stooping, climbing and lifting, sometimes heavy or awkward items.
• Working conditions involve temperature extremes, moving machinery, loud noise and fumes.

Required skills

• Preferred: proficiency in Microsoft Outlook, Word and Excel.
• Preferred: previous change management experience and direct customer service experience.