Manager Advertising Operations

About the role

The Manager, Advertising Operations leads a team that delivers campaign activations and a top-quality advertiser experience to Orange Apron Media customers. The role sets operating standards for campaign execution, ensures quality and troubleshooting rigor, and builds scalable processes that improve speed, accuracy and advertiser satisfaction. It works cross-functionally with Product, Engineering, Analytics, Media and Sales to fix systemic issues and strengthen platform workflows.

Key responsibilities

• Campaign operations and activation governance (25%): oversee campaign production and activation standards, ensure accurate and consistent workflows, and proactively remove roadblocks to on-time launches.
• People leadership and capability building (25%): coach and develop associates, strengthen onboarding and enablement, and balance workload across pods and programs.
• Account support oversight (15%): ensure advertiser-facing support is responsive and clear, and set up processes for consistent advertiser communications.
• Performance, insights and business impact (15%): analyze operational, demand and financial indicators, and share reporting and dashboards with internal and external partners.
• Process improvement and cross-functional partnership (10%): work with Product, Engineering and UX to improve platform capabilities, using SOPs, automation and workflow improvements.
• QA support and troubleshooting (10%): set QA standards, coordinate issue resolution, track recurring issues and lead prevention efforts.

Required profile

• Age 18 or older and legally permitted to work in the United States.
• Preferred: 5-6+ years of experience in marketing, advertising or media roles, including advertising technology/operations, campaign activation, QA/troubleshooting and process design.
• Preferred: demonstrated success partnering cross-functionally to launch tools, improve workflows and scale programs.
• Preferred: people leadership capability (coaching, accountability, onboarding, certification support) and ability to manage multiple deadlines and milestones.
• Education: high school diploma or GED minimum; a bachelor's degree preferred.
• Reports to the Senior Manager, Advertising Operations, with 1-6 direct reports; typically less than 5% overnight travel.