Key Account Manager – Macy’s (Luxury Beauty)

About the role

The Key Account Manager for Macy’s will lead the Dolce & Gabbana Beauty partnership with the retailer, driving growth and commercial performance across all channels. Reporting to the Vice President of Account Management, you will own strategy, planning, and execution for this high‑profile account.

Key responsibilities

• Develop and execute the overall commercial strategy for the Macy’s account to increase retail and net sales.
• Create and manage annual and seasonal Joint Business Plans aligned with brand and sales objectives.
• Partner with Sales Planning and Supply Chain to establish forecasts for basic, promotional, and innovative SKUs.
• Ensure inventory, forecasting, and replenishment plans meet sales targets and retailer expectations, monitoring out‑of‑stock situations.
• Negotiate assortment, merchandising, promotional cadence, and in‑store visibility to maximize brand impact.
• Collaborate with Marketing to execute launches, events, GWPs, sets, and exclusives at Macy’s.
• Own seasonal and annual targets, including retail sales, net sales, promotions, co‑op funding, GWPs, and special programs.
• Build and maintain strong relationships with Macy’s stakeholders at multiple levels, positioning the brand as a strategic partner.
• Monitor the competitive landscape and share insights to support broader sell‑in strategy.

Required profile

• Bachelor’s degree or equivalent.
• 5+ years of key account management experience within department‑store retail.
• Strong understanding of department‑store dynamics, merchandising, promotions, and seasonal planning.
• Proven ability to influence and negotiate with senior Macy’s stakeholders.
• Experience translating brand strategy into executable retail plans.
• Strong financial and analytical capabilities, including forecast and P&L management.
• Excellent communication, presentation, and negotiation skills.
• Highly organized, results‑driven, and comfortable working independently.

Required skills