IT Coordinator

About the role

Ronald McDonald House Atlanta is hiring a full-time IT Coordinator in its IT and Data department, reporting to the Director of Enterprise Systems, Technology & Data Strategy. The role provides hands-on, service-oriented support for the organization's technology environment, enterprise systems and end users, covering day-to-day technical support, equipment and account administration, vendor service requests, routine system maintenance, documentation and assigned technology projects.

Key responsibilities

• Receive, document, prioritize, resolve and escalate technology support requests according to service standards.
• Set up, configure, deploy, maintain and recover laptops, desktops, mobile devices, printers, meeting-room technology, peripherals and approved software.
• Support user onboarding, changes and offboarding by coordinating equipment, accounts, permissions, licensing and access reviews.
• Troubleshoot and maintain Microsoft 365, SharePoint, business applications, networks and telecommunications.
• Coordinate unresolved incidents and service requests with managed service providers, software vendors and consultants, and monitor alerts, backups, integrations and scheduled processes.
• Maintain hardware and software inventories, asset assignments, warranties, licenses, configuration records and knowledge-base content.
• Apply approved patches, updates and access changes within change-management and cybersecurity procedures.
• Support technology projects, track issues, test solutions and prepare status updates for the Director.
• Provide user guidance, job aids and training on technology tools, cybersecurity practices and new processes.
• Route routine IT requests to the external IT support provider, collect user feedback and recommend improvements.
• Support disaster recovery, business continuity, cybersecurity awareness and periodic access or asset audits.
• Assist with vendor quotes, purchase documentation, invoice validation, renewals and implementation logistics within approved budgets and contracts.

Required profile

• Undergraduate degree in information technology, computer science, business systems or a related field preferred; equivalent education, training, certifications and experience may be considered.
• Prior experience providing end-user support, administering technology assets or accounts, coordinating vendors and supporting business applications or IT projects is preferred.
• Experience in a nonprofit environment and familiarity with Microsoft Office and SharePoint.