Intake/Insurance Coordinator - Home Health Agency

About the role

AdvisaCare is looking for an organized, dependable and detail-oriented Intake Coordinator to support patient intake, daily office operations, clinical coordination and basic human resources tasks. The role suits someone comfortable handling many responsibilities, talking with patients and healthcare professionals, and working across several computer systems.

Key responsibilities

• Patient intake: collect patient information (name, DOB, contact details, SSN or Medicare number, code status, alerts), verify insurance benefits and build accurate patient charts
• Request medical records, follow up on missing documents, and create patient profiles in communication, pharmacy, medical equipment and clinical documentation systems
• Order durable medical equipment and upload all records into the electronic medical record, keeping the clinical team informed
• Administrative support: answer calls, manage phone coverage, file, scan, fax and organize paperwork, update calendars and reports, use DocuSign, and help with productivity reporting and social media
• Human resources support: track new hires through onboarding, run reference and background checks, assist with recruiting and interviewing, and help prepare biweekly payroll data
• Clinical support: process signed physician orders, refer patients to podiatry, ophthalmology, PT, OT and speech therapy, contact equipment vendors about broken or unused equipment, and print and distribute medication lists

Required profile

• High school diploma or GED
• At least one year of insurance verification, insurance authorization or medical billing experience
• Previous healthcare intake, hospice, home health or medical office experience preferred
• Strong organization, communication and customer service skills, with strong attention to detail and accuracy
• Comfortable using multiple computer programs and learning new systems; ability to multitask in a fast-paced environment
• Professional, confidential and compassionate, with a team spirit

Required skills

• Insurance verification and authorization
• Electronic medical records
• Medical terminology (a plus)

What we offer

• Competitive salary
• Medical, dental and vision benefits starting the first of the month after 60 days of employment
• 401K plan, PTO and paid holidays after 90 days