Inside Account Manager – Technology Sales (Remote)

About the role

GigaKOM is seeking a motivated Inside Account Manager to support and grow technology accounts across K‑12, higher education, government and commercial markets in the Western U.S. This fully remote position requires regular overlap with Pacific Time to manage client communication, vendor coordination and internal collaboration.

Key responsibilities

• Serve as the inside sales contact for assigned Western U.S. clients, maintaining regular communication with IT leaders, procurement teams and stakeholders.
• Prepare quotes, proposals and customer correspondence, track pipeline activity, and contribute to revenue, gross profit and margin objectives.
• Coordinate pricing and special programs with distributors, manufacturers and technology partners.
• Maintain accurate CRM records, manage order hand‑off between sales, purchasing, engineering and project management, and ensure timely follow‑up on opportunities.

Required profile

• 3–5+ years of sales, inside sales, customer service or account management experience.
• Experience in technology sales or IT infrastructure (networking, wireless, security, cloud) preferred.
• Strong written and verbal communication skills in English and excellent organizational attention to detail.
• Ability to work independently in a remote environment with regular Pacific Time overlap.

Required skills

• Microsoft Office and Excel proficiency.
• CRM tools (Salesforce, HubSpot, NetSuite, Autotask, or similar).
• Familiarity with technology vendors such as Cisco, Cisco Meraki, HPE Aruba, Extreme Networks, Palo Alto Networks, Fortinet, Microsoft.