Housekeeping Supervisor

About the role

Loews Hotels at Universal Orlando is looking for a motivated professional to supervise the daily operations of its housekeeping department. The supervisor guides a team of housekeeping team members and ensures the hotel maintains the highest standards of cleanliness and guest satisfaction. Veterans and military spouses are encouraged to apply.

Key responsibilities

• Supervise housekeeping staff so they carry out their duties according to the hotel's standards and policies.
• Inspect guest rooms, public areas and back-of-house areas for cleanliness, maintenance and safety.
• Assign daily tasks, monitor performance and ensure efficiency and quality.
• Ensure proper use of cleaning chemicals and equipment and compliance with safety and sanitation regulations.
• Train, mentor and coach staff on departmental procedures, guest service skills and equipment usage.
• Handle guest requests and complaints professionally and resolve issues promptly.
• Work with maintenance and the front desk on guest concerns, repairs and room readiness.
• Keep the department within budget, reduce waste and maintain efficiency.
• Attend regularly and flexibly, taking on other duties as assigned.

Required profile

• Minimum of one year of experience in hospitality or a related field.
• Previous supervisory experience, including training, coaching or supporting team performance, preferred.
• Previous housekeeping experience preferred.
• Effective verbal and written communication in English.
• Flexibility to work a varied schedule including days, nights, weekends and holidays.
• Able to stand, walk, lift, push and pull more than 50 pounds repeatedly during a shift.

Required skills

• Immediate proficiency with Microsoft Suite, computers, smartphones and property management systems preferred.
• Familiarity with Opera and HOTSOS preferred.
• Completion of OSHA-mandated safety training within the first 30 days of employment.

What we offer

• One free meal per shift and free theme park access.
• Training and development opportunities.
• Diversity and inclusion, and a culture described as dynamic and rewarding.