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Hostperson – Full‑Time at Hale Kai Restaurant

Fairmont Hotels & Resorts · Kohala

🇬🇧 English

Job description

About the role

The Hostperson at Hale Kai will be the first point of contact for guests, delivering warm, personalized service in a luxury, fast‑paced oceanfront restaurant. You will create a welcoming atmosphere, manage seating flow, and ensure every guest feels the aloha spirit from the moment they arrive.

Key responsibilities

  • Greet guests promptly and courteously, providing detailed information about the menu and venue.
  • Maintain a clean, organized host station and dining area, ensuring optimal ambiance.
  • Coordinate seating arrangements, manage waitlists, and communicate effectively with servers and kitchen staff.
  • Monitor dining traffic, anticipate peak periods, and adjust host operations accordingly.
  • Handle guest inquiries and resolve minor issues to uphold a high standard of service.

Required profile

  • Friendly, personable demeanor with a genuine passion for hospitality.
  • Ability to thrive in a high‑energy, upscale environment.
  • Strong communication skills and attention to detail.
  • Flexibility to work varied shifts, including weekends and holidays.

Required skills

  • Customer service experience in a restaurant or hospitality setting.

What we offer

  • Premium medical, dental, and vision benefits for full‑time employees.
  • Employer‑paid group life and accidental insurance coverage.
  • 401(k) retirement plan with matching contributions.
  • Paid holidays, personal days, and vacation accrual from day one.
  • Generous employee discounts on dining, retail, spa services, and worldwide Accor properties.
  • Complimentary meals in the employee dining facility.

Questions fréquentes

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Published 4 months ago

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Fairmont Hotels & Resorts

Kohala