Help Desk Specialist II

About the role

The Help Desk Specialist II is the Tier 2 escalation point for Maverick Power’s corporate and manufacturing technology environment. You will bridge frontline triage and advanced system administration, ensuring reliable, secure, and efficient IT services across all locations.

Key responsibilities

• Serve as Tier 2 escalation for complex hardware, software, and network issues submitted by frontline support or MSP partners.
• Administer user accounts, security groups, and permissions in Active Directory and Microsoft Entra ID (Azure AD) following a Zero Trust model.
• Provision, configure, and deploy laptops, peripherals, and mobile devices using Microsoft Intune.
• Diagnose and resolve core networking problems (TCP/IP, DNS, DHCP, VPN, Wi‑Fi) and support plant‑floor and conference‑room connectivity.
• Manage day‑to‑day configuration and access for Microsoft 365 services (Exchange, Teams, SharePoint).
• Maintain an accurate asset inventory and ensure compliance with licensing and security audits.
• Create and update internal technical documentation and user‑facing Knowledge Base articles.
• Collaborate with IT infrastructure staff, plant managers, and operations teams on hardware setups and office transitions.

Required profile

• Strong technical acumen with a root‑cause troubleshooting mindset.
• Excellent communication skills and ability to work with cross‑functional teams.
• Experience managing device deployments and supporting high‑performance environments.
• Commitment to security best practices and compliance.

Required skills

• Active Directory and Microsoft Entra ID (Azure AD) administration.
• Microsoft Intune (MDM) for device provisioning.
• Network troubleshooting: TCP/IP, DNS, DHCP, VPN, Wi‑Fi.
• Microsoft 365 suite (Exchange, Teams, SharePoint) configuration.
• Hardware deployment of laptops, peripherals, and mobile devices.
• Asset inventory management and audit compliance.
• Technical documentation and Knowledge Base creation.

What we offer

• Competitive compensation with bonus potential.
• Paid time off, 401(k) matching, medical, dental, and vision benefits.
• Opportunities for advancement in a high‑growth organization.
• Diverse, collaborative, and fun work environment.