Robotics Technical Support Specialist – 2nd Shift
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Job description
About the role
Standard Bots is seeking a remote 2nd‑shift specialist to provide technical support for its robotics systems. You will assist customers during evening hours, helping them configure, deploy, and operate robotic solutions.
Key responsibilities
- Provide phone, email, video, and ticket‑based support from 4 PM to 12 AM Eastern.
- Diagnose mechanical, electrical, and software issues and guide customers through fixes.
- Escalate complex problems to engineering, product, and field‑service teams.
- Maintain support documentation, knowledge‑base articles, and ticket workflows.
Required profile
- 2+ years of experience in technical support, field service, robotics, automation, or a related technical role.
- Ability to troubleshoot mechanical, electrical, or software systems and explain solutions clearly.
- Understanding of industrial automation or robotics fundamentals.
Required skills
- Networking
- Linux/Ubuntu
- Python
- C++
- ROS (Robot Operating System)
- Machine vision
- Cobot experience (optional)
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Published 13 hours ago
Expires 1 month from now
3 views · 0 interested
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This is an IT Support Group