Head of Commercial Operations, Americas

About the role

The Head of Commercial Operations, Americas will lead Commercial and Supply Chain Operations for the Americas country cluster, ensuring efficient order‑to‑cash, logistics, warehousing and product availability across the region.

Key responsibilities

• Manage the Commercial Operations organization, including staffing and capacity planning.
• Lead execution of sales order handling, logistics, local warehousing, delivery, and import/export across the cluster.
• Align with Marketing & Sales, Finance and Supply Chain to integrate processes and systems.
• Provide product availability plans and communicate forecasts to mitigate risks.
• Measure performance of Order‑to‑Cash, Supply Planning, Warehousing, Transport Management and drive continuous improvement.
• Collaborate with global key‑users and IT to standardise processes and implement automation.

Required profile

• Bachelor's degree in Business Management, Supply Chain, Business Economics or related field.
• 5+ years experience in Commercial Operations, Supply Chain or Logistics within a multinational organization.
• 2+ years people‑management experience, preferably leading remote international teams.
• Strong analytical, problem‑solving and data‑driven mindset.
• Willingness to travel up to 20% internationally.

Required skills

• Expertise in Order‑to‑Cash processes.
• Proficiency with ERP systems, specifically SAP S/4HANA.
• Experience with data‑visualisation tools such as Power BI.
• Knowledge of process automation technologies.

What we offer

• Flexible work arrangements.
• Competitive retirement savings plan with company match.
• Comprehensive well‑being programs, including mental‑health support.
• Family‑forming benefits (fertility, adoption, surrogacy reimbursement, parental leave).
• Backup child and elder care discounts.
• Mentoring, career development and matching‑gifts programs.
• Employee discounts and access to BASF wine cellar.