Head of Account Management – West/Mid-West Region

About the role

The Head of Account Management for the West/Mid‑West region will drive commercial growth and enhance customer satisfaction across a portfolio of strategic accounts in the chemical and energy sectors. Reporting to senior leadership, you will lead a team that serves some of the company’s largest customers, building senior relationships and supporting ICIS’s strategic priorities.

Key responsibilities

• Achieve and exceed financial targets and broader business objectives.
• Develop a high‑performance sales culture that differentiates ICIS through commercial excellence.
• Capture market share and deliver tangible customer value.
• Lead, coach and motivate the account management team to meet individual and collective goals.
• Allocate resources strategically to execute the regional market plan.
• Increase customer and employee satisfaction, loyalty, innovation and revenue.
• Maintain deep understanding of customer workflows, market trends, opportunities and threats.

Required profile

• Significant experience executing commercial strategies with large customers in the chemical and energy markets.
• Proven track record of driving growth that surpasses financial and business targets in complex organisations.
• Ability to foster collaborative, cross‑functional environments.
• Strong background in designing and implementing sales strategies and territory plans.

Required skills