Growth Strategist, Strategic (Deployment Strategist)

About the role

Clay is growing its Growth Strategy (Customer Success) team, which helps customers unlock the full potential of its platform. As a Growth Strategist, Strategic (Deployment Strategist), you will act as a trusted advisor to Clay's largest and most complex enterprise customers, drive real business outcomes for the accounts you own, build executive-level relationships and own the strategy behind revenue growth, retention and executive relationships across your portfolio.

Key responsibilities

• Own a portfolio of Clay's largest and most strategic accounts, building deep relationships and first-hand knowledge of the customer base.
• Drive expansion pipeline through multithreading, new use-case discovery and deepening the value of existing use cases.
• Build multi-year account strategies, navigate complex org structures and expand within the most valuable accounts.
• Develop product fluency so customers can connect their GTM ideas to what is possible, and surface product pain-point patterns to the right teams.
• Partner with Sales, Product, Engineering and Marketing to represent the voice of largest customers and influence roadmap and GTM strategy.
• Own forecasting, KPI tracking and executive reporting on expansion, retention and account health.
• Help evolve the playbooks and operating model for engaging, retaining and growing the largest accounts.

Required profile

• 6+ years in customer-facing roles (CSM, Account Manager, etc.) at a B2B SaaS company, including experience managing large or executive-level accounts.
• Track record of driving revenue growth, expansion and retention in an enterprise or strategic account segment.
• Experience navigating and influencing at the executive/C-level, with customers and internally.
• Familiarity with the GTM space is a strong plus.

Required skills

• Strong relationship-building and communication skills, with the gravitas to act as a senior stakeholder in high-stakes situations.
• Systems thinking: noticing bottlenecks, building scalable processes and pushing for continuous improvement.
• Technical aptitude and curiosity, comfortable digging into product capabilities and connecting them to business outcomes.