Group Sales Coordinator

About the role

Fairmont Century Plaza in Los Angeles is looking for a Group Sales Coordinator, reporting to the Director of Group Sales. The role supports the Sales team by drafting contracts, building room blocks and keeping group files accurate, so that Sales Managers can focus on clients and closing business. It is a full-time position.

Key responsibilities

• Draft contracts, proposals and amenity packages accurately and with a polished finish.
• Build and maintain group room blocks in Opera Sales & Catering and manage cut-off dates.
• Create and maintain complete group files, including contracts, rooming lists, billing information, recaps and checklists.
• Track rooming lists and billing information so everything arrives on time.
• Prepare site inspection itineraries and coordinate on-property visits for prospective clients.
• Answer sales lines professionally, screen new inquiries and follow up with clients by phone and email when Sales Managers are unavailable.
• Build relationships with group contacts from contract through arrival.
• Make guest room reservations through Reservations and dining reservations through OpenTable for the Director of Sales & Marketing and Group Sales Managers.
• Prepare and distribute sales materials, documents and gift certificates, and manage department supplies, business card orders and IT requests.

Required profile

• Previous administrative or office experience in a detail-oriented role.
• Luxury hotel or resort experience preferred.
• Outstanding organization, able to juggle multiple deadlines in a fast-paced environment.
• Fluent spoken and written English; additional languages are an asset.
• Able to handle confidential information with discretion.
• Visa eligibility to work in the United States is required.

Required skills

• Experience with Opera Sales & Catering or a similar sales and catering system preferred.
• Proficiency in Microsoft Office; typing speed of at least 40 words per minute.
• Hospitality diploma or degree is an asset.

What we offer

• Pay of $32.00 to $34.93 per hour.
• Discounted hotel rooms and food and beverage rates at sister properties.
• Learning programs through the Academies and a clear path into hotel sales.
• Health benefits, 401(k), complimentary meals and other perks.