General Manager - San Diego Hub

About the role

Ever is an AI-native auto retail platform focused on electric vehicles, with its San Diego hub reporting to the Director of Sales. The General Manager owns the full customer-facing deal lifecycle, from first contact through delivery, funding and title, and is accountable for the performance, culture and daily execution of four verticals: Sales, Customer Experience, Finance & Insurance and Business Office / Title & Registration. The role is full-time and on-site in San Diego.

Key responsibilities

• Sales leadership: drive deal volume, margin and close ratios, monitor pipeline health and conversion, review deals for margin integrity, and run training and onboarding for sales, finance and CX hires
• Customer experience: oversee inbound and outbound pipeline, CRM hygiene and lead routing, and align lead flow with pricing and inventory
• Finance & Insurance: own back-end gross profit per unit, ensure lender and state compliance, and track funding time, deal kickbacks and stipulation clearance
• Business office / title and registration: meet SLA targets, own the finance-to-business-office handoff, resolve title issues and stay current on state requirements
• Run weekly reviews, turn company targets into vertical goals, implement SOPs and process improvements, and hold the hub accountable for gross profit
• Manage headcount, hiring and ramp, run 1:1s with documented coaching plans, and build a strong, compliant team

Required profile

• 5-8 years of senior leadership managing multiple functional verticals in a high-volume, consumer-facing operation
• Demonstrated ownership of both Sales and F&I performance, with experience leading a CX or inside sales function
• Experience in automotive retail or direct-to-consumer vehicle operations; familiarity with the DTC operating model is strongly preferred
• Experience managing business office and title functions, including multi-state or complex regulatory environments
• Track record of hiring, developing and managing teams to clear standards
• Working knowledge of or interest in the EV market

Required skills

• Hands-on experience with CDK, Reynolds & Reynolds or a comparable dealership management system
• Fluency in front-end and back-end margin mechanics at the deal level

What we offer

• Base salary of $135,000-$155,000 and a 15% annual performance bonus, for a total target compensation of $175,000-$200,000+
• Medical, dental and vision coverage, 401(k), and PTO and sick time