Full‑Time Concierge for Work Café in Williamsburg, Brooklyn

About the role

The Work Café Concierge is the primary customer‑facing professional responsible for creating a welcoming, engaging, and professional environment for visitors. Working on‑site in Williamsburg, Brooklyn, you will support co‑working, meeting‑room bookings, and café events while promoting Santander’s digital services.

Key responsibilities

• Serve as the first point of contact for all customers entering the Work Café, directing them to appropriate areas.
• Manage and coordinate co‑working space usage, meeting‑room reservations, and ensure rooms are clean and ready.
• Assist customers with routine transactions and encourage the use of digital channels.
• Support the Work Café Manager and Events Manager in planning, promoting, and executing events (check‑in, set‑up, clean‑up).
• Collaborate with third‑party baristas and cleaning staff to maintain a pleasant environment.
• Promote the café’s services, including co‑working, room booking, and event offerings.

Required profile

• Associate’s Degree in a related field or equivalent experience.
• Strong customer‑service orientation with the ability to deliver exceptional experiences.
• Ability to take personal responsibility for meeting Santander’s customer‑experience standards.

Required skills