Full Time Teller – Customer Service & Cash Handling

About the role

Santander is seeking a full‑time Teller for its Gloucester, MA branch. In this customer‑focused position you will handle daily banking transactions while delivering a high level of service and supporting the branch’s operational needs.

Key responsibilities

• Welcome customers, minimize wait times and assist with deposits, withdrawals, transfers and other banking needs.
• Handle cash accurately, maintain cash‑drawer balances and follow all compliance and risk‑management procedures.
• Identify and refer opportunities to cross‑sell bank products, educating customers on digital self‑service tools.
• Escalate complex issues or potential fraud to appropriate channels for timely resolution.
• Support custodial duties, audits and other operational tasks as required.
• Maintain a clean, organized work area and may assist nearby branches when needed.

Required profile

• High school diploma or GED.
• At least 6 months cash‑handling experience.
• At least 6 months demonstrated customer‑service experience.
• Strong attention to detail, accuracy and ability to follow policies.
• Effective listening and communication skills.
• Comfortable using digital tools and basic computer applications.
• Willingness to work branch hours, including weekends and evenings.

Required skills