Key Accounts Credit Collection Specialist

About the role

The Key Accounts Credit Collection Specialist will manage the credit and collection processes for KONE’s national accounts across the United States. Working remotely, you will partner with National Account Managers, billing teams and third‑party platforms to ensure timely cash flow and accurate invoicing.

Key responsibilities

• Conduct monthly Accounts Receivable reviews for each national account and lead direct collection activities.
• Oversee revenue recognition and billing compliance, coordinating with SSC Billers and ensuring work orders, purchase orders and other release criteria are met.
• Maintain collection worklists in HighRadius, documenting communications, payment commitments and disputes.
• Prepare and distribute monthly collection dashboards, aging reports and KPI summaries for management.
• Manage third‑party billing submissions, reconcile payments, and resolve over/under‑payments.

Required profile

• Minimum 3 years of experience in credit, collections or accounts receivable, preferably supporting national or key accounts.
• Strong analytical, problem‑solving and negotiation abilities with excellent written and verbal communication.
• Proven ability to work independently, prioritize multiple tasks and meet deadlines in a fast‑paced environment.

Required skills

• Proficiency in SAP for payment application and account reconciliation.
• Experience using HighRadius as a collections platform.
• Advanced Microsoft Excel and Microsoft Access (Credit Strategies) skills.

What we offer

• Competitive salary and flexible remote work schedule.
• Comprehensive benefits package including 401(k) match, health insurance, paid time off and wellness programs.
• Opportunities for professional growth within a global leader in the elevator and escalator industry.