Front Desk Coordinator (SCIF)

About the role

Shield AI, a defense-tech company, is hiring a Front Desk Coordinator in Arlington, VA. The role is the first point of contact for visitors, clients and employees, managing front desk operations, office coordination and day-to-day administrative and facility needs. It is based on-site, Monday to Friday 8am-5pm, and takes place inside a SCIF.

Key responsibilities

• Greet and assist visitors so they leave a positive, professional first impression
• Manage emails and general inquiries, routing them as appropriate
• Coordinate visitor access, badging and check-in
• Maintain office organization, cleanliness and readiness
• Schedule meetings and manage conference room bookings
• Support mail distribution, deliveries and supply inventory
• Coordinate with vendors and service providers as needed
• Partner with Facilities, IT and Security teams
• Maintain accurate records and handle sensitive information discreetly

Required profile

• High school diploma or equivalent (associate or bachelor's degree preferred)
• 1-3 years of experience in a front desk, receptionist or administrative role
• Active Secret security clearance required
• Strong verbal and written communication, organizational skills and attention to detail
• Professional demeanor with a customer-service mindset

Required skills

• Proficiency in Microsoft Office or Google Workspace
• Ability to multitask and prioritize in a fast-paced environment
• Preferred: experience in a secure space (SCIF), visitor management systems (Envoy), vendor coordination and basic access control knowledge