Field Service Technician - Cash Handling Equipment

About the role

GLORY is hiring a Field Service Technician in Charlotte, NC. You will be the face of GLORY, directly managing customer service and care for clients while independently troubleshooting and repairing high-speed cash-handling equipment. The schedule is Monday to Friday, 6am to 3pm.

Key responsibilities

• Ensure overall customer satisfaction and keep customers informed of progress during maintenance or downtime.
• Diagnose system problems and make repairs.
• Complete machine installations, engineering change notices affecting system upgrades, and hardware/software upgrades requiring technical assistance.
• Track and manage parts and tools, and stay current on technical and functional changes to GLORY equipment.
• Follow safety guidelines, complete environmental health and safety training, and report job site accidents promptly.

Required profile

• Currently enrolled in or completed studies in electromechanics, electrical engineering or equivalent work experience.
• Certificates in mechanics, electronics, automation or data processing preferred.
• 3-5 years of technical field service repair experience preferred (e.g., aviation, medical equipment, vending machines, military repair).
• Valid driver's license; must live within a reasonable commute of the assigned territory since a company van is provided.
• Able to lift up to 50 pounds, work long periods sitting or standing, and work weekends and holidays on a rotational basis, including occasional on-call duty.
• Willingness to travel occasionally, including air and overnight trips, and to work autonomously with minimal supervision.

Required skills

• Electrical schematics, logic diagrams, mechanical drawings, AC/DC power distribution and digital/analog circuitry.
• Experience repairing high-speed paper handling machines such as check sorters, mail sorters, currency sorters, ATMs or copiers preferred.
• PC knowledge is helpful but not required; the role is focused on electro-mechanical repair, not IT support.

What we offer

• Pay of $20-$27 per hour, adjusted by factors such as experience, location and licensure.
• 401(k) plan with a 2.5% base contribution and a 3% employer match up to 6% of contributions.
• Health, dental, vision and life insurance, plus FSA, dependent care and voluntary life insurance.
• Paid parental leave, vacation, sick days and holidays, and paid disability coverage.
• Tuition and adoption assistance, annual bonus opportunities and career advancement.