Field Service Engineer (DISN Support)

About the role

MANTECH is seeking a motivated, career and customer-oriented Field Service Engineer under the Global Services Management - Operations II (GSM-O II) contract out of Japan. The contract supports the Defense Information System Network (DISN) and its associated networking capabilities, and MANTECH also provides field engineering support for DISA across Europe, Asia, Africa, the Western Pacific and Alaska. The position is full-time and onsite.

Key responsibilities

• Install, remove, upgrade and interface network components at user locations, inventory shipments, install racks and equipment, and provide redline installation documents and completion reports.
• Facilitate and finalize site acceptance, activate and deactivate network components on schedule, and coordinate with users, site support, security and facilities personnel, network managers and carriers.
• Install and maintain DISA's IP-based LAN/WAN, DWDM and SONET networks, including hardware and software upgrades on routers, switches, long-haul transport, servers, cryptographic systems and other IT equipment.
• Assist end users in troubleshooting and recovery, install operating systems and applications, run BERT tests, check framing, line coding, protocols, SONET and IP.
• Use OTDR and OSA equipment to troubleshoot long-haul fiber and DWDM circuit outages.
• Perform site surveys, prepare installation plans, minor parts lists and cost estimates.
• Maintain devices from vendors such as Cisco, Juniper, Safenet, Ciena and Sycamore.

Required profile

• High school diploma and at least 4 years of relevant experience.
• Current or active DoD Secret security clearance, with willingness to obtain a Top Secret clearance.
• Ability to work in a focused, dynamic team environment.
• Physical ability to stay in a stationary position 50% of the time and to communicate frequently with colleagues, management and customers.

Required skills

• Experience with fault management, configuration management and WAN maintenance.
• Expertise in IP routing, optical, crypto or network appliances (e.g. WAN acceleration).
• Cable fabrication for serial, Cat6, coax, fiber and DC power cables.
• Experience with major vendors such as Sycamore, Ciena, Juniper, Promina and Cisco.
• Preferred: manufacturer certifications for vendor equipment and DoD 8570 IAT Level II certification.

What we offer

• Projected compensation of $59,700 to $99,600 depending on experience, location and contract wage determination.
• Benefits that may include health insurance, life insurance, paid time off, holiday pay, disability coverage, retirement and savings, learning and development and wellness programs.