Dispatcher Supervisor - Antarctic Fire Department

About the role

Amentum is recruiting a Dispatcher Supervisor for the Antarctic Fire Department, which operates under the direct supervision of the fire chief. The supervisor oversees daily dispatch operations, responds to emergency and non-emergency calls for fire and emergency medical services, and ensures compliance with USAP policies and procedures to protect public safety responders and the public.

Key responsibilities

• Maintain a safe workplace and comply with environmental, health, safety and quality assurance requirements
• Supervise and train subordinate communication coordinators (dispatchers), give quality assurance feedback and coaching, and create a schedule providing 24-hour coverage of the communications center
• Operate and maintain base station, portable and mobile radios, computers, printers, copiers, fax machines, pagers, 9-1-1 lines and the fire alarm receiving system
• Answer 9-1-1 and other calls, route off-continent calls, monitor the fire alarm system and create service requests for technicians
• Track service requests for FEMC emergency work orders and maintain logs in various formats
• Coordinate international communications, handle confidential matters and liaise with the National Science Foundation, military and other agencies
• Support SAR and mass casualty events, coordinate radio communications during drills, and provide communication support to field personnel
• Work a varied schedule including weekends, nights and holidays, and perform other duties assigned by the on-duty Captain

Required profile

• High school diploma or GED
• At least five years of diversified experience in dispatch radio operations and communications technology (fire, EMS and/or law enforcement); at least two years in a supervisory role or two years as a dispatcher with the Antarctic Fire Department
• Incident Command System (ICS) 100 and 200 certifications required for offer consideration
• Emergency dispatcher certification from APCO, NENA, a state agency or a DoD Telecommunicator I/II certification
• Willingness and ability to deploy to Antarctica for extended periods, with successful medical, dental, drug screening, background checks and US citizenship for facility credentials
• Ability to lift and work outdoors in extreme cold, and to work unsupervised at high call volumes

Required skills

• Computer skills: Word, Excel, PowerPoint and e-mail
• Good judgment, communication skills and the ability to prioritize requests by urgency