Field Operations Support Assistant

About the role

The Field Operations Support Assistant provides administrative and clerical support to funeral home, cemetery, and crematory facilities. The role involves greeting the public, handling documentation, and ensuring smooth daily operations while delivering compassionate service to families.

Key responsibilities

• Prepare death certificates, prayer cards, veteran paperwork, and marker monument placement documents.
• Process permits, certificates, payments, contracts, and accounts payable transactions.
• Coordinate ordering and inventory control of memorials, vaults, and markers.
• Assist with daily schedules, reports, obituaries, and act as backup to the receptionist.
• Greet family members, respond to inquiries via phone, internet, and in person, and convey empathy and concern.

Required profile

• High school diploma or equivalent.
• 1–2 years of office clerical or customer‑service experience in a fast‑paced environment.
• Strong verbal and written communication, organizational skills, and attention to detail.
• High level of compassion, integrity, and ability to maintain confidentiality.
• Basic mathematics skills and working knowledge of office equipment.

Required skills

• MS Office Suite