Executive & Operations Assistant - Custom Apparel

About the role

A growing U.S.-based custom apparel and promotional products business is looking for a highly organized, proactive and detail-oriented Executive & Operations Assistant to act as the owner's right hand. The company supplies wholesale branded merchandise, custom apparel, bulk orders and fundraising web stores for schools, sports organizations and businesses. The role is full-time and remote, with a stated pay of $1,200-$1,400 USD per month depending on experience.

Key responsibilities

• Manage customer orders from request through fulfillment and delivery
• Coordinate artwork submissions, revisions and approvals with customers and decorators
• Handle product sourcing, purchasing and supplier communications using Sage
• Run fundraising web stores, product listings and orders through Chipply
• Coordinate production with embroidery, DTF printing, engraving and other decoration partners, and track timelines and delivery deadlines
• Support invoicing, billing and payment tracking using QuickBooks
• Organize emails, communications, priorities and daily tasks, and proactively resolve issues to avoid delays
• Provide direct executive support and anticipate the owner's business needs

Required profile

• Hands-on experience with Chipply (mandatory)
• Hands-on experience with Sage promotional products software (mandatory)
• Proven experience in executive assistance, operations coordination or order management
• Experience in promotional products, custom apparel or branded merchandise preferred
• Excellent written and verbal English, strong organization and attention to detail
• Ability to work independently, take initiative and adapt to the owner's working style

Required skills

• Chipply and Sage (promotional products software)
• QuickBooks, Shopify, ASI or PPAI familiarity is a plus
• Order processing, purchasing, vendor coordination and fulfillment

What we offer

• Pay of $1,200-$1,400 USD per month depending on experience
• 100% remote, full-time contractor position
• 10 paid time off days and 3 sick days per year
• 6 U.S. federal holidays