Engagement Manager

About the role

We are seeking an Engagement Manager to drive the adoption of Reflection’s AI technology across enterprises, overseeing the full deployment lifecycle from use‑case identification to scaled adoption.

Key responsibilities

• Support technical discovery sessions and draft Statements of Work outlining scope, milestones, and success criteria.
• Enable Forward Deployed Engineers by navigating organizational complexity and facilitating access to customer experts, systems, and data.
• Maintain executive‑level customer relationships, manage cadence with sponsors, and report progress.
• Lead delivery operations, including sprint ceremonies, milestone reviews, and progress reporting.
• Coordinate enterprise onboarding processes, handling security reviews, legal approvals, and procurement.
• Manage scope changes, set expectations, and negotiate contract modifications.
• Capture customer feedback to guide research and product development priorities.

Required profile

• 5+ years in Engagement Management, Technical Program Management, or Deployment Strategy within consulting, technology, or enterprise software.
• Proven track record delivering complex technical projects to large enterprises.
• Strong stakeholder management skills and ability to drive organizational change.
• Comfort with ambiguity and guiding customers from concept to adoption.

Required skills

• High technical acumen in AI/ML concepts.
• Understanding of software architecture and enterprise systems.

What we offer

• Top‑tier compensation with salary and equity.
• Stock options for all contributors.
• Comprehensive health, dental, vision, and life coverage plus wellness allowance.
• Daily lunch and dinner provided on‑site.
• 22 weeks paid parental leave for all new parents.
• Unlimited PTO in the U.S.
• Visa sponsorship and immigration support.
• Regular team off‑sites and celebrations.