Employee Health & Benefits Senior Account Manager

About the role

Marsh McLennan Agency (MMA) is hiring a Senior Account Manager for its Employee Health & Benefits team. The position is hybrid, based in the Fort Lauderdale or Miami (Doral) office and may require in-person client meetings. You will manage strategic planning, renewals, marketing, compliance, open enrolment, implementation and employee communication for assigned clients, working closely with the Producer and/or Account Executive.

Key responsibilities

• Analyze coverage needs and recommend them to clients, and mentor and guide team members on complex accounts
• Support the Account Executive with financial and claims reporting and analysis, such as monthly claims and high-cost claimant analysis
• Develop contribution modelling and budget scenarios for client decisions
• Lead renewal implementation calls and paperwork, hold carriers accountable for accuracy, timelines and service expectations, and audit your own work
• Maintain client information in the agency management system and use carrier partners to solve client problems and support retention
• Advise clients on compliance deadlines: Form 5500 filings, COBRA rate updates, ACA reporting, Annual Wrap Documents, Medicare Part D credibility notices and CMS disclosure emails
• Project manage Employee Navigator or Plan Source plan builds for implementation and open enrolment, and help with administration, billing and claims questions
• Stay up to date on new products and legislative changes, and perform other duties as requested by management

Required profile

• High school diploma or equivalent
• Active, current Florida 2-15 insurance license
• 8+ years of experience in the health insurance industry; agency experience preferred
• Experience with self-funded accounts
• Plus: Bachelor's degree or higher, bilingual English/Spanish, HIA or CEBS designation, ability to travel occasionally overnight

Required skills

• Proficiency with Microsoft Office Suite, including Excel, Outlook and Word
• Detail-oriented, strong time management and client relations skills
• Excellent communication and presentation skills
• Plus: Employee Navigator, EPIC, BenefitPoint and/or ImageRight

What we offer

• Generous time off, including personal and volunteering days
• Tuition reimbursement and professional development
• Hybrid and flexible work
• Charitable contribution match programs and stock purchase opportunities
• Competitive compensation