Employee Health & Benefits Client Service Specialist

About the role

Marsh McLennan Agency (MMA) is hiring an Employee Health & Benefits Client Service Specialist in Kennesaw, Georgia. Applicants must live within driving distance of the Kennesaw office and be able to commute at least three days a week. The role covers processing new and renewal business, supporting clients with plan information and proposals, and helping the service and production team reach revenue and retention goals.

Key responsibilities

• Process new and renewal business within timelines and quality standards, updating client information in the client management system
• Escalate complex issues to the appropriate internal contact and document member and client communications in the client management tool
• Provide clients with timely information on plans, rates, contributions and carrier contacts
• Set up policy notebooks, assemble proposals and presentations, and assist in preparing proposals, stewardship reports, service plans and comparisons
• Maintain daily client processing such as endorsements, policies, audits, pending cancellations and ID cards
• Support the service and production team in revenue and retention goals, and assist with marketing, claims monitoring and claims resolution
• Prepare presentations, spreadsheets, direct bills, accounting discrepancies and other communications for internal teams and clients
• Take part in company-sponsored seminars, training workshops and webinars

Required profile

• High school diploma or equivalent
• Assignment based on minimal experience and production capacity to service a midsize book of business
• Plus: 3-5 years of industry-specific experience, LOB designations, or a college or advanced degree

Required skills

• Demonstrated proficiency in Microsoft Office Suite
• Strong organizational and project skills
• Strong written and verbal communication and interpersonal skills
• Ability to prioritize work, respond quickly to client requests and accept accountability for work quality

What we offer

• Generous time off, including personal and volunteering leave
• Tuition reimbursement and professional development opportunities
• Hybrid work
• Charitable contribution match programs
• Stock purchase opportunities